Last Updated: September 25, 2026
At SouthSulawesiTours.com, we respect your privacy and are committed to protecting the personal information you provide when using our website, booking our tours, contacting our team, or using our travel-related services.
SouthSulawesiTours.com is part of PT. Sekeluarga Healing Adventure, a licensed tourism company operating in South Sulawesi, Indonesia. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By accessing or using SouthSulawesiTours.com, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information when you visit our website, request information, make a booking, contact us, or communicate with our team.
Depending on the service you request, the information we may collect includes:
- Full name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Number of travelers
- Preferred travel dates
- Tour or hiking package preferences
- Hotel or accommodation information
- Airport transfer information
- Special requests related to your tour
- Payment or transaction information
- Information you voluntarily provide through contact forms, email, WhatsApp, or other communication channels
We may also collect non-personal information, such as your browser type, device type, operating system, approximate location, pages visited, time spent on our website, and other technical information used to improve website performance.
2. How We Use Your Information
We collect and use personal information only when necessary to provide and improve our services.
Your information may be used for the following purposes:
- Responding to inquiries and requests
- Preparing tour quotations
- Processing tour and hiking reservations
- Confirming travel arrangements
- Organizing transportation and airport transfers
- Communicating with you before, during, and after your trip
- Providing customer support
- Preparing invoices or payment records
- Customizing tour arrangements according to your requirements
- Improving our website and services
- Understanding customer preferences and website usage
- Sending important information related to your booking
- Complying with applicable legal or administrative requirements
We do not use your personal information for purposes unrelated to our services without an appropriate legal basis or your consent where required.
3. Booking Information
When you make a reservation with SouthSulawesiTours.com, we may need information necessary to organize your trip.
For example, we may require your name, contact details, travel dates, number of participants, accommodation information, pickup location, and other information relevant to your itinerary.
This information allows our team and relevant service providers to coordinate transportation, guides, boat services, accommodation, entrance tickets, meals, trekking arrangements, and other services included in your booking.
We only request information that is reasonably necessary for arranging your travel experience.
4. Communication Through WhatsApp, Email, and Other Platforms
Customers may contact SouthSulawesiTours.com through WhatsApp, email, social media, or other communication platforms.
Information provided through these channels may be used to respond to your questions, provide quotations, confirm bookings, and arrange your tour.
Please be aware that third-party communication platforms have their own privacy policies and terms of service. SouthSulawesiTours.com does not control how those platforms independently process information.
We recommend that customers avoid sending unnecessary sensitive personal information through public or unsecured communication channels.
5. Payment Information
If payment is required for a tour or service, we may provide or use third-party payment services, banks, or other payment providers.
SouthSulawesiTours.com generally does not need to store complete payment card information on our website. Payment information may be processed directly by the relevant payment provider according to its own privacy and security policies.
Customers should review the privacy policies of the payment provider used for their transaction.
6. Cookies and Website Technologies
SouthSulawesiTours.com may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember website preferences
- Understand how visitors use our website
- Improve website functionality
- Analyze website traffic
- Improve content and user experience
- Support marketing or advertising activities where applicable
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
7. Third-Party Services
Our website may contain links to third-party websites, booking platforms, maps, social media services, payment providers, analytics services, or other external websites.
These third-party services operate independently from SouthSulawesiTours.com and may collect information according to their own privacy policies.
We encourage you to review the privacy policies of any third-party website before providing personal information.
SouthSulawesiTours.com is not responsible for the privacy practices, content, security, or policies of external websites that we do not operate.
8. Information Sharing
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to deliver the services you have requested.
For example, information may be shared with:
- Local tour guides
- Drivers and transportation providers
- Boat operators
- Accommodation providers
- Activity providers
- Ticket or entrance providers
- Payment providers
- Other partners directly involved in fulfilling your booking
Only information reasonably necessary to provide the requested service should be shared.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an authorized government authority.
9. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should understand that sending information through the internet, email, WhatsApp, or other online communication channels carries certain security risks.
We continuously seek to maintain appropriate administrative and technical safeguards for the information we process.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining booking and transaction records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
11. Your Privacy Rights
Depending on applicable laws and your location, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Ask how your information is being used
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restrictions on certain processing activities
To exercise a privacy-related right, please contact us using the contact information provided on our website.
We may need to verify your identity before processing certain requests.
12. Children's Privacy
SouthSulawesiTours.com does not knowingly collect personal information from children for purposes unrelated to providing travel services.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take reasonable steps where necessary.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.
When changes are made, we will update the “Last Updated” date at the beginning of this policy.
We encourage visitors and customers to review this page periodically to remain informed about how their information is handled.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or the way SouthSulawesiTours.com handles personal data, please contact our team.
You can contact us through the contact details available on our website:
Website: SouthSulawesiTours.com
For questions regarding privacy, data access, correction requests, or other personal-data concerns, please include sufficient information to help us identify your request and respond appropriately.
15. Acceptance of This Privacy Policy
By using SouthSulawesiTours.com, submitting an inquiry, or booking a tour through our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.
Our goal is to provide travelers with reliable and memorable experiences in South Sulawesi while treating personal information responsibly and respectfully.
SouthSulawesiTours.com – Explore South Sulawesi with a local team you can trust.